Refund policy

Consumer rights when consumer guarantees aren’t met

Consumers are entitled to a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights, known as consumer guarantees.

What the consumer is entitled to generally depends on:

  • what was bought (whether the problem is with a product or a service)
  • the seriousness of the problem (whether the problem is major or minor).

In some situations, the consumer gets to choose the solution they prefer.

Businesses can’t take away a consumer's right to a refund or replacement for faulty products or services. It’s illegal for businesses to rely on store policies or terms and conditions which deny these rights. For example, policies which say ‘no refunds’ or ‘no refunds or exchanges on sale items’.

A business has the right to assess the product or service before they provide a solution.

 

Occasions when consumers aren't entitled to a repair, replacement or refund

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
  • the problem with the product was caused by the consumer misusing it
  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
  • asked for a service to be done in a certain way against the advice of the business
  • the problem with a service was caused by the actions of someone other than the business.

Sale items, Special and Custom Orders

Please select carefully when purchasing items on sale or clearance, or are making special or custom orders as unfortunately we are unable to provide refunds, credits or exchanges unless goods are faulty, or an error in ordering has been made by Music Corner.

Repair, Replace, Refund

Music Corner is bound by these rights but will always work with you to the best of our ability to provide an amicable solution. Where requested, a product may be returned for a refund subject to the following:

1. The product has suffered a major fault and is deemed unrepairable

2. The product is not the product ordered

3. The product does not perform to the Manufacturer’s specifications

If a minor fault has occured, and the goods are deemed repairable, and are within manufacturers warranty period; a repair option will be provided

Where a refund is not valid, Music Corner will offer the option of a store credit or exchange providing the following conditions of return are met.

CONDITIONS OF RETURN:

1. Items must be returned within 7 days (freight allowing)

2. The original sales docket or tax invoice must accompany the return

3. Items must be returned in original packaging

4. Returns with opened packaging will only be accepted

    a. if the goods are faulty

    b. If any items that Music Corner North Music despatch are damaged in transit

5. Items must have no marks or scratches

6. Any costs incurred in returning items to Music Corner North Music are the responsibility of the purchaser.

7. Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items.

8. Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.